Can-du Educator Tools ("Can-du", "we", "us", or "our") is committed to protecting the privacy, security, and confidentiality of the information entrusted to us by educators, schools, educational organizations, and other users.

This Privacy Policy explains how we collect, use, disclose, store, process, and protect personal information when you access or use our website, applications, services, and educational platform (collectively, the "Platform").

Can-du is operated by 768483 NB Ltd., a corporation incorporated under the laws of New Brunswick, Canada.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to personal information collected through:

• https://can-du.com
• The Can-du Platform
• Customer support interactions
• Account registration
• Subscription management
• Resource sharing features
• Communications with Can-du

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from the Platform.

2. OUR PRIVACY COMMITMENT

Can-du was built for educators.

We recognize that teachers, educational assistants, administrators, schools, and educational organizations rely on us to handle information responsibly.

Our commitments include:

• We do not sell personal information.
• We do not use customer content to train our own artificial intelligence models.
• We strive to collect only information reasonably necessary to provide the Platform.
• We implement safeguards designed to protect information from unauthorized access, disclosure, misuse, or loss.
• We support user rights regarding access, correction, deletion, and privacy inquiries.

3. INFORMATION WE COLLECT

3.1 Information You Provide

We may collect information you voluntarily provide, including:

Account Information

• Name
• Email address
• Password (stored in encrypted or hashed form)
• User role
• Province or territory
• Teaching subjects
• Grade levels
• Professional preferences

Subscription Information

• Subscription plan
• Billing information
• Transaction history
• Payment status

Payment card information is processed directly by our payment processors and is not stored by Can-du.

Uploaded Content

Information you upload, create, generate, save, or share through the Platform, including:

• Lesson plans
• Assessments
• Activities
• Educational resources
• Uploaded files
• Notes
• Shared resources

Communications

Information submitted through:

• Support requests
• Feedback forms
• Surveys
• Email communications

3.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

Device Information

• Browser type
• Operating system
• Device type
• Screen resolution
• Language settings

Usage Information

• Pages visited
• Features used
• Content interactions
• Login activity
• Session duration
• Navigation patterns

Log Information

• IP address
• Access times
• Error logs
• Device identifiers
• Security logs

3.3 Cookies and Similar Technologies

We use cookies, local storage technologies, pixels, and similar technologies to:

• Maintain login sessions
• Remember preferences
• Improve platform functionality
• Analyze usage
• Improve performance
• Measure marketing effectiveness where permitted

Additional details are available in our Cookie Policy.

4. INFORMATION WE DO NOT INTENTIONALLY COLLECT

Can-du is designed primarily for educators and educational professionals.

Certain Platform features may allow users to voluntarily enter, upload, or reference information relating to students. This may include student names, classroom groupings, seating plans, progress notes, accommodations, or other educational information provided by the user.

Can-du does not require student personal information in order to use the Platform's core lesson planning and content generation features.

Users are solely responsible for ensuring that any student information entered into the Platform is collected, disclosed, uploaded, and used in compliance with all applicable laws, school board policies, district requirements, professional obligations, parental consent requirements, and institutional policies.

Users should only enter student information when they have the necessary authority and permissions to do so. Can-du does not independently verify whether a user has authority to upload or process student information.

Where student-related information is provided, Can-du processes that information solely for the purpose of delivering requested Platform functionality and does not use such information to train its own artificial intelligence models.

Users are responsible for ensuring that information uploaded to the Platform complies with applicable laws, policies, permissions, and educational requirements.

5. HOW WE USE INFORMATION

We may use personal information to:

Platform Operations

• Create accounts
• Authenticate users
• Deliver services
• Generate educational content
• Provide customer support
• Process transactions

Platform Improvement

• Improve functionality
• Develop new features
• Analyze performance
• Troubleshoot issues
• Conduct quality assurance

Communications

• Respond to inquiries
• Send account notices
• Send billing notices
• Send service announcements
• Send marketing communications where permitted

Security

• Detect fraud
• Prevent abuse
• Monitor unauthorized access
• Enforce our Terms of Service
• Protect users and the Platform

Legal Compliance

• Comply with legal obligations
• Respond to lawful requests
• Exercise legal rights
• Resolve disputes

6. ARTIFICIAL INTELLIGENCE PROCESSING

Can-du uses artificial intelligence technologies to generate educational content.

To provide these services, prompts, instructions, uploaded content, and related information may be transmitted to third-party artificial intelligence providers.

Current providers may include:

• OpenAI
• Anthropic

These providers may process information on our behalf to generate requested outputs.

Can-du does not use user content to train its own artificial intelligence models.

AI-generated outputs may be stored as part of providing the Platform and enabling users to access their content.

Users remain responsible for reviewing all AI-generated content before relying on it.

7. ANALYTICS AND PERFORMANCE MONITORING

We use analytics technologies to understand how the Platform is used.

These tools may collect information such as:

• Device information
• Browser information
• Referring websites
• Usage patterns
• Session activity

Current analytics providers may include:

• Google Analytics

Analytics information helps us improve usability, performance, reliability, and user experience.

Where required by law, analytics technologies are deployed only after obtaining appropriate consent.

8. HOW WE SHARE INFORMATION

We do not sell personal information.

We may disclose information in the following circumstances.

Service Providers

We may share information with service providers assisting us with:

• Cloud hosting
• Data storage
• Payment processing
• Email delivery
• Analytics
• Security monitoring
• Artificial intelligence services

Service providers are contractually required to protect information and use it only for authorized purposes.

Legal Requirements

We may disclose information where necessary to:

• Comply with legal obligations
• Respond to court orders
• Respond to lawful governmental requests
• Protect rights or property
• Prevent fraud
• Address security concerns
• Protect users or the public

Business Transactions

Information may be disclosed in connection with:

• Mergers
• Acquisitions
• Financing transactions
• Asset sales
• Corporate restructurings

Users will be notified where required by applicable law.

Consent

We may disclose information with user consent.

9. INTERNATIONAL TRANSFERS AND DATA STORAGE

Can-du is operated from Canada.

Information may be processed, stored, accessed, or transferred in jurisdictions including:

• Canada
• Brazil
• United States
• Other jurisdictions where our service providers operate

Privacy laws in these jurisdictions may differ from those in your location.

By using the Platform, you acknowledge and consent to such transfers, processing, storage, and access.

Can-du takes reasonable measures designed to ensure that information receives an appropriate level of protection regardless of location.

10. DATA SECURITY

Can-du implements administrative, technical, and physical safeguards designed to protect information.

Measures may include:

• Encryption in transit
• Encryption at rest where appropriate
• Role-based access controls
• Authentication controls
• Security monitoring
• Vulnerability management
• Malware detection
• Logging and auditing
• Incident response procedures

Despite these efforts, no method of transmission or storage can be guaranteed to be completely secure.

11. DATA RETENTION

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy.

Active Accounts

Information is retained while accounts remain active.

Cancelled Accounts

Following cancellation:

• Account information may be retained for approximately ninety (90) days;
• Users may have read-only access where applicable;
• Information may then be deleted or anonymized.

Backups

Backup copies may remain in secure backup systems for a limited period before deletion through normal retention cycles.

Legal Requirements

Certain information may be retained longer where required by law, regulatory obligations, tax requirements, litigation holds, or dispute resolution needs.

12. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent where consent is relied upon
• Request information about processing practices
• Request a copy of your information where applicable
• Object to certain processing activities

Requests may be submitted using the contact information below.

We may request verification of identity before processing requests.

13. MARKETING COMMUNICATIONS AND CASL COMPLIANCE

Can-du complies with Canada's Anti-Spam Legislation (CASL).

Where required:

• Marketing communications will only be sent with appropriate consent;
• Users may withdraw consent at any time;
• Every marketing message will contain an unsubscribe mechanism.

Transactional communications relating to accounts, billing, security, subscriptions, or platform operations may still be sent when necessary.

14. SCHOOLS, DISTRICTS, AND INSTITUTIONAL ACCOUNTS

Certain organizations may purchase or administer accounts on behalf of educators.

Where institutional agreements apply:

• Additional privacy terms may govern use;
• Institutional administrators may receive access to certain account information;
• Supplemental agreements may modify or supplement this Privacy Policy.

In the event of conflict between a negotiated institutional agreement and this Privacy Policy, the negotiated agreement will generally govern to the extent of the conflict.

15. CHILDREN'S INFORMATION

The Platform is intended for use by educators, educational professionals, schools, and educational organizations. Users must be at least eighteen (18) years old or the age of majority in their jurisdiction.

Can-du does not create accounts for children and does not knowingly provide services directly to children.

Certain Platform features may allow educators to voluntarily enter or upload information relating to students. Where student information is provided, users are solely responsible for ensuring that they have the legal authority, permissions, and approvals necessary to collect, use, disclose, and upload that information in accordance with applicable laws, school board policies, district requirements, and institutional policies.

Can-du processes student-related information solely for the purpose of providing requested Platform functionality and does not use student-related information to train its own artificial intelligence models.

If Can-du becomes aware that information has been collected, used, or disclosed in a manner that is inconsistent with applicable law, we may take steps to investigate, restrict access to, or delete the information where appropriate.

16. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.

Can-du is not responsible for:

• Third-party privacy practices;
• Third-party content;
• Third-party security measures.

Users should review the privacy policies of those third parties before providing information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Material changes may be communicated through:

• Email notices
• Platform notices
• Website announcements

The Effective Date above indicates the most recent revision.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

18. CONTACT INFORMATION

Privacy Officer

Can-du Educator Tools

768483 NB Ltd.

New Brunswick, Canada

Support: support@can-du.com

Website: https://can-du.com

Questions, concerns, requests, complaints, or privacy inquiries may be directed to the Privacy Officer using the contact information above.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.